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This article was published 11 months ago

Marblehead discovers software issue that led to inaccurate preliminary tax bills

For the Item

July 3, 2024 by For the Item

MARBLEHEAD — The treasurer’s office, working with the assessor’s office, has discovered a software issue with the current assessor and collector software system, which caused preliminary tax bills recently issued to be inaccurate. Corrected fiscal year 2025 preliminary bills will be reissued as soon as possible.

The town is currently in the process of converting its information systems to replace existing systems that are outdated, require manual tasks, and lack the ability to communicate directly with each other. The new software will be fully integrated with automated robust systems designed to ensure accuracy and transparency and will mitigate many of the issues that the town has encountered including this most recent issue. We sincerely apologize for the inconvenience and appreciate your patience.

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